Privacy Policy

This Privacy Policy is effective as of June 2, 2025, and will remain in effect except with respect to any changes in its provisions in the future.

1. Introduction

Hot Housekeepers Houston (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (“Services”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

2. Information We Collect

We collect personal information such as name, email address, and phone number to process bookings and communicate with clients. We do not share this information with third parties without your consent.

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

  • Name
  • Email address
  • Phone number
  • Physical address

When We Collect Information

  • When you book our services
  • When you visit our website
  • When you contact customer support
  • When you subscribe to promotional emails

We do not directly store your payment details. All transactions are processed securely through a third-party payment processor.

Usage Data

  • Information about your interactions with our website
  • IP address
  • Browser type and version
  • Operating system

3. Use of Your Information

We use the information we collect in the following ways:

  • To provide and manage our Services
  • To process your transactions
  • To communicate with you
  • To improve our Services
  • To send you promotional materials and other information
  • To comply with legal obligations

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to comply with legal obligations or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Service Providers

We may share information with trusted third-party service providers who assist in operating our business (payment processors, scheduling software, email services). These providers are contractually bound to protect your information.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Security of Your Information

We do not store sensitive personal information such as payment details on our servers. Any personal contact information we collect is securely handled and limited to what is necessary to fulfill your booking. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We implement industry-standard security measures including:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Limited employee access on a need-to-know basis
  • Regular security assessments

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Privacy Concerns

For any privacy-related concerns, please contact us at support@hothousekeepershouston.com.

7. Cookies and Tracking Technologies

We may use cookies or similar technologies to improve your browsing experience. These help us understand how visitors use our site and allow us to optimize our Services. You can choose to disable cookies through your browser settings if you prefer not to accept them.

We use the following types of cookies:

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Help us understand site usage (Google Analytics)
  • Preference cookies: Remember your settings and preferences

Google Analytics

We use Google Analytics 4 (GA4), a web analytics service provided by Google. GA4 collects anonymized data about website usage — such as pages visited, time spent on site, and device/browser type — to help us understand and improve how our site is used. This data is collected via cookies and does not include personally identifiable information.

You can opt out of GA4 by using the Google Analytics Opt-out Browser Add-on.

8. Third-Party Services

Our Services may contain links to third-party websites or use third-party tools. We are not responsible for the privacy practices of these external services. We encourage you to review their policies before providing any personal information.

9. Data Retention

We retain booking information for 3 years to support business records and compliance. Communication records are stored for up to 2 years to assist with customer service, and anonymized website usage data is kept for 1 year for analytics purposes.

You may request deletion of your personal data by contacting us at support@hothousekeepershouston.com.

10. Your Privacy Rights

You have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt-out of promotional communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at support@hothousekeepershouston.com.

11. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify affected users within 72 hours via email and/or prominent website notice, and will provide information about the breach and steps being taken to address it.

12. Client Confidentiality

We understand the sensitive nature of our services and maintain strict confidentiality regarding all client interactions, appointments, and personal information. Our staff are bound by confidentiality agreements.

Age Verification Information

We may collect and retain copies of government-issued ID for age verification purposes. This information is stored securely and used solely for compliance with legal age requirements.