Frequently Asked Questions
Get answers to your questions about our services.
What services are included?
Every booking is a full regular clean of your space — dusting, surfaces, floors, kitchen and bathrooms — with your priorities worked in order, whether that is inside the oven or fridge, interior windows, grout or baseboards. Priorities are not priced separately; they come out of the hours you book. Heavy restoration work, such as post-construction or hoarding clean-ups, is not offered.
Do your housekeepers really clean?
Yes. The costume is what changes between tiers; the clean does not. Every booking is real housekeeping, worked from your priority list, and the standard is the same at every rate.
What should I do to prepare for my appointment?
Please declutter the space, secure any valuables or fragile items, and ensure pets are safely contained.
Will I need to show ID?
Yes. We require a valid government-issued ID to verify that clients are 18+.
Can I touch the housekeeper?
No. All physical contact is strictly prohibited. Any violations will result in service termination without a refund.
Can I take photos or videos?
Not without prior written consent. We prioritize the privacy and comfort of our staff.
How do I book a service?
Browse our housekeepers, open the one you want, and send a request — your style, hours, address and preferred time. Nothing is charged then. She reviews it and accepts or declines, and you pay only once she has accepted.
How does payment work?
Once your housekeeper accepts, you pay the full amount through secure Stripe Checkout and the booking is confirmed — there is no deposit and no balance due later. If your appointment is within 5 days, we only place a hold on your card and take the payment when she marks the job complete; for dates further out, the card is charged when you confirm. Your 18+ ID check starts as soon as you send the request — we give you the verification link right there, and email it as well. We accept all major credit cards.
Can I book for someone else?
Yes, but this must be arranged in advance. The person receiving the service must be 18+ and present valid ID matching the booking name.
What is your cancellation policy?
It depends on how much notice you give, measured from the start of your appointment: 48 hours or more, you receive a full refund (a hold simply drops off your card); between 24 and 48 hours, half is retained; under 24 hours, the booking is non-refundable. If your housekeeper cancels, you are refunded in full whenever it happens.
Is tipping expected?
Tipping is never required. There is no tip option in the booking flow yet, and everything is paid through the platform — nothing is ever handed to your housekeeper in person. If you want to say thanks, a review on your booking page is what helps her most.
Will there be other people present during my appointment?
Not by default — your housekeeper comes alone. A safety companion can be arranged on request: a member of our team who waits outside, typically in a nearby parked vehicle, and does not enter your home. Ask for one in your booking notes.
What do the housekeepers wear?
We offer various outfit options depending on your selected package, athleisure, swimwear, studio dancewear, the classic French-maid uniform, or a character costume of your choosing — always fully clothed, and subject to local law compliance.
Do you bring cleaning supplies?
You provide the basics by default — a vacuum or broom, a mop and an all-purpose cleaner is enough. If you would rather she bring her own, choose that when you book and a flat $30 is added to your total. She keeps all of it, and it is paid through the platform like everything else.
How long do appointments last?
You choose the length when you send the request — anywhere from one hour to 8 hours. A housekeeper's first visit to your home is at least 2 hours, so there is time for a walkthrough and still a proper clean; once she has cleaned for you, you can book her again for less.
How will I know when my housekeeper arrives?
Your booking page has a private message thread with your housekeeper, so you can confirm timing and parking with her directly and she can let you know if traffic gets in the way. She arrives within a 15-minute window around the booked time.
What are the age requirements?
All clients must be 18+ with valid government-issued ID. Hot Housekeepers Houston is a residential cleaning service; housekeepers work in the costume or uniform the client selects, fully clothed and strictly non-contact.
What services are NOT provided?
We do not provide escort services, adult massages, companionship, or any sexual services, and no tier includes nudity — see our page on topless and nude requests for the full answer. Our business is costumed housekeeping.
What about parties or additional guests?
Any additional people present must be pre-approved when booking. Unapproved gatherings will result in service termination without refund.
Can I make special requests?
Yes, as long as requests are respectful and within our conduct policy. You can specify outfit themes, music preferences, or energy level during booking. All requests are subject to approval.
What areas do you serve?
We serve the greater Houston metropolitan area. Each housekeeper sets the areas she travels to, so you will only see housekeepers who cover your ZIP code. A travel fee based on distance may apply — none under 12 miles, $25 from 12 to 25 miles, $50 beyond that — and it is always shown in your total before you pay.
Do you work holidays?
That is up to each housekeeper — she sets her own hours and days off, and you can only request times she has open. There is no separate holiday surcharge; her usual hourly rate applies.
Can I book multiple housekeepers?
Yes, but each housekeeper is charged individually. Please specify this when booking.
Can I choose my housekeeper?
Yes! You'll see the housekeepers who cover your ZIP code and can book the one you want. If she is travelling a long way, a distance-based travel fee may be added to your total — you will see it before you pay.
Can I have pets present during service?
For everyone's safety, we require that pets be secured during appointments. Please inform us about pets when booking.
Is my appointment confidential?
Absolutely! All appointments are 100% confidential. We don't share information with anyone except necessary staff, and we don't arrive in marked vehicles.
What safety measures do you take?
Every client passes ID verification before a housekeeper can accept the booking, every housekeeper passes a background check, all messages go through the platform, and either side can report a problem from the booking page. A safety companion who waits outside is available on request. We reserve the right to refuse service for inappropriate behavior.
Can I request a safety companion?
Yes. Either you or your housekeeper can ask for one. A member of our team accompanies the housekeeper, waits outside for the appointment, and does not enter your home unless there is a problem. It is arranged case by case, so ask when you book rather than on the day.
What if there's an emergency during service?
For urgent issues, contact our support team immediately at support@hothousekeepershouston.com. For serious safety concerns, call 911 first, then notify our support team.
What health measures are taken?
All housekeepers arrive clean and well-groomed. If you have specific sanitation requests (masks, gloves), please let us know when booking.
What information do you collect?
We collect basic information for billing and safety: credit card details, phone number, billing address, and appointment address. See our Privacy Policy for complete details.
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